Get your IT Technician Resume Noticed, with a Compelling Summary
Computer techs need to showcase their skills with a wide spectrum of technologies, as well as being able to deal with all sorts of users. The resume summary is a very rich section designed to quickly demonstrate you've got what it takes! Let's look at two examples of very compelling resume summaries for IT technicians.
1. Highlights of resume for Strawberry Inc.
- Fully bilingual (English/Spanish) help desk technician with 8 years of experience providing PC and client/employee tech support for small/medium size businesses.
- Bachelor's degree in Computer Science and proven expertise in supporting and optimizing performance of workstations, peripherals, operating systems, networks and systems.
- Ability to manage multiple tasks at one time, performing simultaneous migrations on any given day.
- Served as sole tier 2 desk-side support for 1400 users during staff shortage, closing approximately 60 service tickets per week.
2. Summary for Bank ABC Inc.
- IT professional with 14 years of experience in tech support and customer service, including 4 years as a manager.
- Multiple Microsoft and CompTIA certifications, with experience in supporting supervisors and administrative associates in a fast-paced environment.
- High-integrity, total commitment to service delivery, and passionate about customer satisfaction.
- Key accomplishment: Instrumental in involving organization on Dell's next-day part service, reducing the need for external technicians and accelerating desktop repair times.
- Key accomplishment: Trained 8 new employees over a 2-year period.
The goal of the summary is to: 1. show you qualify and 2. build a strong first impression. And you do that very, very quickly, in a few bullets. Unless you're too early in your career, you should mention how many years of experience you have. Also touch on the industries you've worked in or any relevant expertise. You could also try to highlight whether you're stronger on certain types of software, networks, hardware... Saying you're well-rounded wouldn't mean much.
Make sure your resume summary is tailored!
Always remember the job ad when preparing your summary. Maybe you'll see certain keywords in there that need to be emphasized. There's no such thing as a good one-size-fits-all resume. It has to be customized.
As I often repeat, accomplishments are the strongest elements of your resume, because they make you stand out from the crowd of computer technicians. On your resume, you want as many accomplishments as possible. But in your summary, you have to choose a few that seem most relevant for the specific job you're applying for. Which means that your summary repeats your key accomplishments. It's a smart thing to be redundant with the most valuable info on your resume! A potential employer won't mind that you insist on accelerating desktop repair times or that you can close 60 tier 2 service tickets per week!
If you write a strong summary using these tips, potential employers are much more likely to give your resume a good read. And that's a necessary step to getting more interviews!