5 Accomplishments to Make Your IT Technician Resume Stand Out
If you google "IT technician resume template", you'll find a lot of resume models filled with roles and responsibilities such as:
- Configuration and distribution of mobile devices.
- Setup of conference room audio visual facilities.
- Managed user accounts and file sharing within Active Directory, Exchange 2003 and Oracle Solaris.
- Performed installations and maintenance of printers, copiers, faxes and computer peripherals.
- Perform backup and disaster recovery utilizing Symantec Ghost.
That seems about right, no?
But there's a problem. A huge problem, actually. Think of the IT technicians that you know. How many of them have done similar things? Probably most of them. Because that's pretty much what being a computer techie is all about. There are differences here and there, but roles and responsibilities will often overlap. So if your resume is very close to a typical "IT technician resume template", how is that helping you get interviews? After all, the best resumes are distinctive. They make you stand out, not blend in!
So here's a little something to help you make your resume stand out. It's based on the 3 Laws of Resume Writing. And it's not material that I made up. I found it by carefully studying good IT tech resumes.
5 IT Technician Accomplishments to Make your Resume Distinctive
- Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours. The implemented process allows for pre-imaging 25+ desktops in a single day, allowing for on-demand projects or instant recovery. (The time saved by this improvement is a clear, positive result. From the employer's perspective, that's quite valuable.)
- Contributed toward network installation encompassing 150 workstations, 50 printers, and 4 communication rooms with supporting infrastructure. Move was accomplished within 3 weeks. (If you remove all the numbers here, it becomes quite ordinary. As readers, we often love numbers. It gives a clear sense of magnitude, and generally seems more credible.)
- Helped retain customers and increase sales by reconfiguring buggy e-commerce platform, in collaboration with web marketing team. (It would've been better to measure the customers retained or the sales increase. But even without numbers, this item is much stronger than if it just stated what was done, i.e. "Reconfiguring buggy e-commerce...")
- Successfully led test efforts in extremely fast-paced,
constantly changing environment. (Here, we see that this employee can work in a challenging environment. That he or she handles pressure well. For a potential employer, that's a great quality.)
- Led and supervised the IT support team (4 staff) responsible
for the whole campus. (This point demonstrates both leadership and management, since managing staff means setting priorities, getting people to work as a team, coaching, having tough discussions... The list goes on.)
The benefit is the key component of each accomplishment: improved operations, more money, demonstrated leadership and reliability, ... Accomplishments like these are the most critical pieces of your resume. Now read that last sentence again, because that's the best resume advice you'll get this month.
If you're a fantastic employee but your resume is silent on many of your accomplishments, you'll end up behind a good employee whose accomplishments are all clearly laid out.
And for that matter, an average employee with weak accomplishments better know how to network, since the resume alone won't pull its weight. (Actually, networking skills are critical to everyone's job hunt. But I'm more of a resume guy, so let's stick with the topic, if you don't mind.)
Accomplishments are where it's at. When you solve a problem, reduce costs, make something better/simpler/faster, when you show initiative, it has to be on your resume, without being drowned out by too much roles and responsibilities (i.e. the "we've-all-done-it" resume template material). In my view, half of the energy and time spent on your resume should be focused on your accomplishments. To write good accomplishments, you need to think of what your potential employer is thinking about (problems solved, better results, and so on) and emphasize that. If you go through 20 resumes of your peers, you'll certainly find great accomplishments that you could adapt on your resume. I truly believe that is time well spent.
Many More Accomplishments, Just for You
I've already done that research... The 5 ideas above are just a glimpse of the full list of accomplishments I've assembled. If you'd like that well-rounded, unique list of real-world IT technician accomplishments, for just a few dollars, check out our e-book, IT Technician Resume Hacking, on Amazon. You can read it even if you don't have a Kindle device.